As we are sure you will appreciate, we are experiencing an extremely high volume of enquiries. We are taking measures to support our staff as they work tirelessly to make contact with our customers during this extraordinary time, including safe-guarding their heath by following our Government's advice on social interaction and containment. This means we will be reducing our opening hours to 10:00am to 1:00pm Monday to Friday for the foreseeable future. This will allow our teams time to pro-actively make calls to those customers who are due to travel within the next 7 days. We appreciate this may not be convenient but we are sure you will understand why. Rest assured, we will be making contact with all customers impacted by the FCO travel restrictions.