When booking with James you can be confident that your holiday is in safe hands...
We offer the widest selection of properties, handpicking each and every one to ensure they meet the highest quality and safety standards. Not only can you take advantage of our great choice and standard of properties, but you can also rest assured that your holiday will be fully protected through our ATOL and ABTA bonding. Our ATOL protects all customers booking a holiday with flights, whilst our ABTA bonding protects customers booking a holiday without flights.
What does ATOL mean?
Our James villa holidays packages, when booked with flights, are ATOL (Air Transport Organisers Licence) protected by the Civil Aviation Authority. Our ATOL licence number is 2730.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: atol.org.uk/ATOLCertificate
The ATOL system protects you from losing money or being stranded abroad if our company should cease trading. This is backed by the UK Government. However, if you were to book flights with other companies, please be aware you may not have ATOL protection. From October 2012 all package holidays sold will be accompanied by an ATOL certificate. Your ATOL certificate is proof that the holiday you have booked is protected by ATOL. Keep it somewhere safe and take it on holiday, so you know how to make an ATOL claim if you need to.
What does ABTA mean?
As a member of the Association of British Travel Agents, we are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute.
If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at ec.europa.eu/consumers/odr/ This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
Our ABTA membership number is W3940 and our membership also ensures that any monies you pay for your accommodation only booking are protected, if our company should cease trading. There is more information at abta.com and section 3 of our booking conditions.
What does EGFATT mean?
The Civil Aviation Authority (UK) is a member of the European group ‘European Guarantee Funds' Association for Travel and Tourism’ (EGFATT).
The website http://www.egfatt.eu/ provides information on travel companies who have protection measures in place in Belgium/Luxemburg, France, Italy, the Netherlands, Ireland, UK, Switzerland and Norway. This is another way you are able to verify the protection you have with James Villas when making a package booking with us.