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Travel Insurance
Our travel insurance products & service
This travel insurance is suitable for those who wish to insure themselves when travelling in respect of medical emergencies, cancellation, losses to possessions/money, personal liability and other expenses.
James Villa Holidays Travel Insurance
A relaxing and carefree holiday for you and your family is our top priority. Your protection is so important that we make it a condition of booking that you supply details of the insurance cover you have in place. We will be happy to help you with our specially designed travel insurance package, which will cover you for the duration of your holiday, is simple to understand and sensibly priced.
Policy summary
This policy summary does not contain the full terms of your travel insurance policy, which can be found in the Policy Document. A copy of the policy wording is available on request
Insurer
James Villa Holidays travel insurance is arranged by Citybond Suretravel and underwritten by Mondial Assistance Europe N.V. and administered in the United Kingdom by Mondial Assistance (UK) Limited.
Type of Insurance and eligibility
This is a holiday insurance policy which is only available to ROI residents aged 75 or under at the time of issue.
Important existing medical conditions
These apply to the Cancellation or Curtailment charges, Emergency Medical and Associated Expenses and Personal Accident sections of the policy.
Our policy excludes all existing medical conditions unless they are declared and agreed in writing by Mondial HealthScreen, our medical screening service. Anyone insured on this policy requiring cover should contact them if they have:
1. been prescribed medication, received treatment, or attended consultations, investigations or follow-ups, for ANY medical or psychological conditions in the last 2 years
2. EVER been prescribed medication, received treatment or had investigations for:
Please refer to the health exclusions section of your policy document for details.
Summary of Benefits
The significant features and benefits for each insured person are shown in the table below. These vary according to the cover option selected.
This travel insurance is suitable for those who wish to insure themselves when travelling in respect of medical emergencies, cancellation, losses to possessions/money, personal liability and other expenses.
James Villa Holidays Travel Insurance
A relaxing and carefree holiday for you and your family is our top priority. Your protection is so important that we make it a condition of booking that you supply details of the insurance cover you have in place. We will be happy to help you with our specially designed travel insurance package, which will cover you for the duration of your holiday, is simple to understand and sensibly priced.
Policy summary
This policy summary does not contain the full terms of your travel insurance policy, which can be found in the Policy Document. A copy of the policy wording is available on request
Insurer
James Villa Holidays travel insurance is arranged by Citybond Suretravel and underwritten by Mondial Assistance Europe N.V. and administered in the United Kingdom by Mondial Assistance (UK) Limited.
Type of Insurance and eligibility
This is a holiday insurance policy which is only available to ROI residents aged 75 or under at the time of issue.
Important existing medical conditions
These apply to the Cancellation or Curtailment charges, Emergency Medical and Associated Expenses and Personal Accident sections of the policy.
Our policy excludes all existing medical conditions unless they are declared and agreed in writing by Mondial HealthScreen, our medical screening service. Anyone insured on this policy requiring cover should contact them if they have:
1. been prescribed medication, received treatment, or attended consultations, investigations or follow-ups, for ANY medical or psychological conditions in the last 2 years
2. EVER been prescribed medication, received treatment or had investigations for:
- A heart attack, angina, chest pain(s), palpitations or any other heart condition
- High blood pressure, blood clots, raised cholesterol, or circulatory disease
- Any form of stroke, TIA (transient ischaemic attack), or brain haemorrhage
Please refer to the health exclusions section of your policy document for details.
Summary of Benefits
The significant features and benefits for each insured person are shown in the table below. These vary according to the cover option selected.
| Section of cover | Limit (up to): | Excess |
| Cancellation or Curtailment | €6,000 | €80 €45 loss of deposit |
| Emergency medical and association expenses | €12 million | €80 |
| In-patient benefit | €960 | Nil |
| Loss of passport | €600 | Nil |
| Delayed personal possessions more than 12 hours |
€180 | Nil |
| Personal possessions | €2,400 | €80 |
| Personal money | €600 | €80 |
| Personal accident | €24,000 | Nil |
| Missed departure | €600 | Nil |
| Delayed departure | €360 - delay €6000 - abandonment |
Nil €80 |
| Personal liability | €2.4million | €80 |
| Legal expenses | €30,000 | Nil |
| Hijack | €6,000 | Nil |
| Catastrophe | €600 | €80 |
Other significant policy exclusions and limitations
There are certain exclusions and limitations within the policy which you should be aware, please find below details of some significant areas; for further exclusions and limits, please refer to your policy wording.
Personal possessions are not covered if they are left unattended. Valuables are excluded if left in motor vehicles or carried in suitcases.
The 24 hour emergency medical service must be contacted if a member of the travelling party is hospitalised, requires repatriation or where medical fees are likely to exceed €350.
The policy offers automatic cover for a number of sports & recreational activities at no additional premium. For a list of these activities please refer to your policy wording.
Cancellation Rights
If your cover does not meet your requirements, you may cancel cover within 14 days of receiving your insurance document/certificate and return all your documents for a refund of your premium, provided you have not travelled, made a claim or intend to make a claim. To cancel the policy contact James Villa Holidays on 1890 943 909. Making a claim
To obtain a claim form:
Phone UK +44 (0)20 8603 9958
textphone UK +44 (0)20 8666 9562
(8am-6pm Monday to Friday and 9am-12 noon Saturday)
Write to: James Villa Holidays travel insurance claims department, PO Box 1900, Croydon CR90 9BA.
Email: travel_claims@mondial-assistance.co.uk
You should fill in the form and send it to Mondial with all the information and documents we ask for.
You will need to obtain some information about your claim while you are away. Please refer to the policy document for details.
Making a complaint
If you are unsatisfied with any aspect of this policy or the service provided by your insurer, please write to:
The Quality Standards Manager
Mondial Assistance (UK) Limited
Mondial House, 102 George Street, Croydon, CR9 1AJ
If you are unsatisfied with the sale of travel insurance by James Villa Holidays, please write to:
James Villa Holidays
20/20 Business Park, St. Leonards Road, Maidstone,
Kent, ME16 0LS
If you are not satisfied with the final response you can refer the matter to the UK Financial Ombudsman Service.
Financial Services Compensation Scheme (FSCS)
For your added protection, the insurer is covered by the UK FSCS. You may be entitled to compensation from the scheme if the insurer cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Insurance cover provides protection for 90% of the claim, without any upper limit.
Further information about the compensation scheme arrangement is available from the FSCS telephone number +44 20 7892 7300, or by visiting their website at www.fscs.org.uk.
There are certain exclusions and limitations within the policy which you should be aware, please find below details of some significant areas; for further exclusions and limits, please refer to your policy wording.
Personal possessions are not covered if they are left unattended. Valuables are excluded if left in motor vehicles or carried in suitcases.
The 24 hour emergency medical service must be contacted if a member of the travelling party is hospitalised, requires repatriation or where medical fees are likely to exceed €350.
The policy offers automatic cover for a number of sports & recreational activities at no additional premium. For a list of these activities please refer to your policy wording.
Cancellation Rights
If your cover does not meet your requirements, you may cancel cover within 14 days of receiving your insurance document/certificate and return all your documents for a refund of your premium, provided you have not travelled, made a claim or intend to make a claim. To cancel the policy contact James Villa Holidays on 1890 943 909. Making a claim
To obtain a claim form:
Phone UK +44 (0)20 8603 9958
textphone UK +44 (0)20 8666 9562
(8am-6pm Monday to Friday and 9am-12 noon Saturday)
Write to: James Villa Holidays travel insurance claims department, PO Box 1900, Croydon CR90 9BA.
Email: travel_claims@mondial-assistance.co.uk
You should fill in the form and send it to Mondial with all the information and documents we ask for.
You will need to obtain some information about your claim while you are away. Please refer to the policy document for details.
Making a complaint
If you are unsatisfied with any aspect of this policy or the service provided by your insurer, please write to:
The Quality Standards Manager
Mondial Assistance (UK) Limited
Mondial House, 102 George Street, Croydon, CR9 1AJ
If you are unsatisfied with the sale of travel insurance by James Villa Holidays, please write to:
James Villa Holidays
20/20 Business Park, St. Leonards Road, Maidstone,
Kent, ME16 0LS
If you are not satisfied with the final response you can refer the matter to the UK Financial Ombudsman Service.
Financial Services Compensation Scheme (FSCS)
For your added protection, the insurer is covered by the UK FSCS. You may be entitled to compensation from the scheme if the insurer cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Insurance cover provides protection for 90% of the claim, without any upper limit.
Further information about the compensation scheme arrangement is available from the FSCS telephone number +44 20 7892 7300, or by visiting their website at www.fscs.org.uk.