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Frequently Asked Questions
When will I receive my travel insurance policy?
Your travel insurance policy, which is proof of purchase, will be dispatched to you at the time of booking with your holiday confirmation invoice. The policy number for your travel insurance is the same as your James Villa Holiday reference number. Please refer to the policy for terms and conditions. It is essential that you take the policy with you when you travel.
Is there an age restriction on James Villas travel insurance?
Yes – our travel insurance policy only applies for passengers who are under the age of 75 years upon return.
What age qualifies as a child?
A child must be under the age of 12 on the return journey to qualify for any available child discount.
What age qualifies as an infant?
An infant must be under the age of 2 on the return journey to qualify for an infant fare. Infants can travel on the lap of an adult on the aircraft for a nominal fee. Unfortunately, infants do not receive a luggage allowance from the airline.
Can I pay by instalments?
Yes, there are three ways that you can pay. 1) If you have registered for 'My Holiday' you can make additional payments at any time online. 2) Call one of our Travel Advisors on 1890 943 909. 3) Post a cheque to James Villa Holidays, 20/20 Business Park, St Leonards Road, Maidstone, Kent, ME16 0LS. Include your name, address and holiday booking reference, and once we have received payment we will send you an updated invoice.
Will the James Villa representative meet us at the airport in resort?
No, however your representative will visit you within the first few days of your holiday unless you arrive on a day other than the main changeover day for your villa. In this instance, our resort team will be available for you to contact by phone throughout your stay, and will only visit upon your request.
What is in a welcome pack?
Essential items usually include tea, coffee, water, juice, milk, bread, jam. For your convenience we always recommend a welcome pack especially if you are arriving in the evening. Please order your welcome pack in advance to avoid disappointment. Please note we are not able to offer welcome packs if you choose to arrive on a day other than the main changeover day.
What is a changeover day?
A changeover day is the specific day of the week when holidays start and end at a particular villa. We allocate changeovers days to villas in each destination to coincide with the days when most flights are available. You can choose to arrive on a different day if flights are available, but you may not be able to order a welcome pack, or receive a visit from our resort representative when you arrive. In this case, our resort team will be available for you to contact by phone, and will only visit if you request it. The changeover days for all our destinations are listed below.
Are towels and linen provided at the accommodation?
All bedroom and bathroom linen is provided. You will need to take your own beach towels to use around the pool. Cot linen is not provided; please ensure you take your own.
Is maid service provided?
Maid service varies at each individual property and can consist of preparation only with linen and towels as a minimum, to five days per week with daily towel change and weekly linen change.
Will an iron and ironing board be provided?
Generally all accommodation types will have iron and ironing boards.
Are hairdryers provided?
No, you will need to take your own.
Will I need to take travel adaptor plugs?
Yes – the accommodation will be fitted with local plug sockets so you will need to provide your own adaptors for any electrical items you take with you.
If satellite TV is provided in the accommodation, which channels can I expect to receive?
It will be local satellite in the country that you are visiting. Limited English speaking channels are available – please do not expect the usual satellite channels you receive at home.
When is the pool heating available?
Heated pools are only available when stated in the relevant villa description and heating is only in operation during the winter months - 1 Nov until 30 Apr. Most heated pools are electrically heated but some are solar-heated and the temperature of the pool will therefore depend on the weather conditions. In certain cases a charge will be incurred for this facility which may be payable locally or on your booking invoice. With regard to our villas in Florida, if you require a property with a private pool that can be heated (subject to availability) please inform us at the time of booking.
When is my balance due and how can I pay?
The balance is due 12 weeks prior to departure. Reminders are not sent. The balance due date can be found on the booking confirmation invoice. You may pay by credit card over the telephone. Please note that all payments made by credit card are subject to a handling fee of 2%. Cheques will only be accepted for payment if received more than 13 weeks prior to departure.
When will I receive my tickets & travel documents?
These will be sent to you approximately 10 days prior to your departure.
What are the passport and driving license requirements abroad?
All passengers must carry a valid 10 year passport with at least 6 months validity prior to the expiry date on the date of the return journey. Visas may be required by certain passengers who do not carry a Irish passport. Please refer to the passport office for further information on 01 671 1633 in Dublin or 021 494 4700 in Cork, or LoCall 1890 426 888 or www.foreignaffairs.gov.ie
Standard Irish driving licenses must be produced by all drivers to the car hire company. If you have the new style license with photographic ID, you will need to produce both parts for the license to be valid.
How many drivers per car are included in the rental cost?
This varies according to which destination you visit. You will be advised at the time of booking by our travel advisers. If you require additional drivers, the names can be added and insurance charged as an extra cost upon arrival at your destination. All drivers will need to produce a driving license.
Can I add a car seat to my booking?
Most car hire companies are able to add child seats and booster seats for children aged 9 months to 6 years. These must be pre-booked prior to your departure and will be payable locally in resort.
Are transfers provided?
Transfers are not included in the cost of our holidays. However certain destinations can provide this service at an additional cost. Transfers are either by taxi or minibus. Transfers should be booked in advance to avoid disappointment.
Where will I collect the keys to my accommodation?
Details regarding your key collection will be sent to you with your travel documents. Collection points do vary depending on the destination and the accommodation you are traveling to.
Can we occupy the accommodation before 4pm on the day of arrival?
The official time for entry into your accommodation is 16:00 local time. The cleaners have sole access to the accommodation until this time to prepare for your arrival therefore entry to the accommodation prior to this time will not be permitted.
Can we vacate the accommodation later than the confirmed time of 10am?
This is not possible as the accommodation will need to be cleaned and prepared for the next guest. Your representative may be able to advise if local chargeable facilities are available for you to use.
What is my baggage allowance?
Please refer to the essential information on our website where any further questions can be answered. If you have a question that has not been answered please call us and one of our team will be happy to find the answer for you.
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Your travel insurance policy, which is proof of purchase, will be dispatched to you at the time of booking with your holiday confirmation invoice. The policy number for your travel insurance is the same as your James Villa Holiday reference number. Please refer to the policy for terms and conditions. It is essential that you take the policy with you when you travel.
Is there an age restriction on James Villas travel insurance?
Yes – our travel insurance policy only applies for passengers who are under the age of 75 years upon return.
What age qualifies as a child?
A child must be under the age of 12 on the return journey to qualify for any available child discount.
What age qualifies as an infant?
An infant must be under the age of 2 on the return journey to qualify for an infant fare. Infants can travel on the lap of an adult on the aircraft for a nominal fee. Unfortunately, infants do not receive a luggage allowance from the airline.
Can I pay by instalments?
Yes, there are three ways that you can pay. 1) If you have registered for 'My Holiday' you can make additional payments at any time online. 2) Call one of our Travel Advisors on 1890 943 909. 3) Post a cheque to James Villa Holidays, 20/20 Business Park, St Leonards Road, Maidstone, Kent, ME16 0LS. Include your name, address and holiday booking reference, and once we have received payment we will send you an updated invoice.
Will the James Villa representative meet us at the airport in resort?
No, however your representative will visit you within the first few days of your holiday unless you arrive on a day other than the main changeover day for your villa. In this instance, our resort team will be available for you to contact by phone throughout your stay, and will only visit upon your request.
What is in a welcome pack?
Essential items usually include tea, coffee, water, juice, milk, bread, jam. For your convenience we always recommend a welcome pack especially if you are arriving in the evening. Please order your welcome pack in advance to avoid disappointment. Please note we are not able to offer welcome packs if you choose to arrive on a day other than the main changeover day.
What is a changeover day?
A changeover day is the specific day of the week when holidays start and end at a particular villa. We allocate changeovers days to villas in each destination to coincide with the days when most flights are available. You can choose to arrive on a different day if flights are available, but you may not be able to order a welcome pack, or receive a visit from our resort representative when you arrive. In this case, our resort team will be available for you to contact by phone, and will only visit if you request it. The changeover days for all our destinations are listed below.
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Are towels and linen provided at the accommodation?
All bedroom and bathroom linen is provided. You will need to take your own beach towels to use around the pool. Cot linen is not provided; please ensure you take your own.
Is maid service provided?
Maid service varies at each individual property and can consist of preparation only with linen and towels as a minimum, to five days per week with daily towel change and weekly linen change.
Will an iron and ironing board be provided?
Generally all accommodation types will have iron and ironing boards.
Are hairdryers provided?
No, you will need to take your own.
Will I need to take travel adaptor plugs?
Yes – the accommodation will be fitted with local plug sockets so you will need to provide your own adaptors for any electrical items you take with you.
If satellite TV is provided in the accommodation, which channels can I expect to receive?
It will be local satellite in the country that you are visiting. Limited English speaking channels are available – please do not expect the usual satellite channels you receive at home.
When is the pool heating available?
Heated pools are only available when stated in the relevant villa description and heating is only in operation during the winter months - 1 Nov until 30 Apr. Most heated pools are electrically heated but some are solar-heated and the temperature of the pool will therefore depend on the weather conditions. In certain cases a charge will be incurred for this facility which may be payable locally or on your booking invoice. With regard to our villas in Florida, if you require a property with a private pool that can be heated (subject to availability) please inform us at the time of booking.
When is my balance due and how can I pay?
The balance is due 12 weeks prior to departure. Reminders are not sent. The balance due date can be found on the booking confirmation invoice. You may pay by credit card over the telephone. Please note that all payments made by credit card are subject to a handling fee of 2%. Cheques will only be accepted for payment if received more than 13 weeks prior to departure.
When will I receive my tickets & travel documents?
These will be sent to you approximately 10 days prior to your departure.
What are the passport and driving license requirements abroad?
All passengers must carry a valid 10 year passport with at least 6 months validity prior to the expiry date on the date of the return journey. Visas may be required by certain passengers who do not carry a Irish passport. Please refer to the passport office for further information on 01 671 1633 in Dublin or 021 494 4700 in Cork, or LoCall 1890 426 888 or www.foreignaffairs.gov.ie
Standard Irish driving licenses must be produced by all drivers to the car hire company. If you have the new style license with photographic ID, you will need to produce both parts for the license to be valid.
How many drivers per car are included in the rental cost?
This varies according to which destination you visit. You will be advised at the time of booking by our travel advisers. If you require additional drivers, the names can be added and insurance charged as an extra cost upon arrival at your destination. All drivers will need to produce a driving license.
Can I add a car seat to my booking?
Most car hire companies are able to add child seats and booster seats for children aged 9 months to 6 years. These must be pre-booked prior to your departure and will be payable locally in resort.
Are transfers provided?
Transfers are not included in the cost of our holidays. However certain destinations can provide this service at an additional cost. Transfers are either by taxi or minibus. Transfers should be booked in advance to avoid disappointment.
Where will I collect the keys to my accommodation?
Details regarding your key collection will be sent to you with your travel documents. Collection points do vary depending on the destination and the accommodation you are traveling to.
Can we occupy the accommodation before 4pm on the day of arrival?
The official time for entry into your accommodation is 16:00 local time. The cleaners have sole access to the accommodation until this time to prepare for your arrival therefore entry to the accommodation prior to this time will not be permitted.
Can we vacate the accommodation later than the confirmed time of 10am?
This is not possible as the accommodation will need to be cleaned and prepared for the next guest. Your representative may be able to advise if local chargeable facilities are available for you to use.
What is my baggage allowance?
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Please refer to the essential information on our website where any further questions can be answered. If you have a question that has not been answered please call us and one of our team will be happy to find the answer for you.
Back