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Essential Information
The following information will help you find out about all aspects of your James villa holiday, whether staying at a Leisure Resort or private villa, from services within the accommodation to exchange rates. Should you require any further information regarding any of the matters below, please do not hesitate to contact our Travel Advisors.
Accommodation
The vast majority of our properties are privately owned and are furnished to the owner’s taste, so the standards and styles of property will inevitably differ. We endeavour to give an accurate description of each property with interior and exterior photographs. Please note that in some properties it is not always possible for the furnishings within the lounge/dining area to accommodate all occupants at any one time. The properties featured operate to their own country’s standards. However, the safety standards and regulations overseas may not be of the same level that we enjoy in the UK and ROI.
Accommodation service
Water, electricity and gas consumption are included within the properties rental cost, excluding our properties in Ireland and certain properties in France and Italy, where the electricity is payable locally. Unfortunately it is the case that many resorts covered on our website can suffer from water or electricity shortages and supplies can be cut off without notice for varying periods of time. In addition you may find that the electricity may trip if too many appliances are used at the same time. We ask for your patience and co-operation in such instances, as you will appreciate these situations are out of our control.
Air conditioning/heating
When accommodation is equipped with air conditioning, this will be detailed accordingly. A charge will be payable locally when stated. Please note that the majority of our properties are not equipped with any form of heating facilities, however where available, there may be a charge locally to use this facility.
Aircraft noise
Please note that in certain resorts, in particular those closest to the airport, it is not uncommon to experience aircraft noise. This may be more noticeable during peak season due to the increase of flights.
Airport taxes and visas
Turkey: The Turkish Government is levying a €15 per person visa charge for those traveling on an Irish passport, payable on arrival in Turkey. Cheques, cards, coins are not accepted and no change is given. All other nationalities should enquire direct to the Turkish Embassy at 11 Clyde Road, Bausbridge, Dublin 4 or Tel: 01-6685240. Egypt: All visitors must purchase a visa for approximately €15 on entry into Egypt. If you are not an Irish citizen you should contact your Embassy for information and advice on the passport and visa requirements of the countries you propose to visit. Croatia: A Government “Tourist Tax” is applicable for adults and children aged over 12. This tax for adults is €1 per day and children aged 12-18 €0.50 per day. This tax will be collected by our local agent during your stay. (Amount is correct at time of going to print).
Assistance in resort
You have chosen a private villa holiday and we intend to respect your privacy. Rest assured, you will not be herded into coaches or asked to attend welcome meetings whilst you are on holiday. However, should you require assistance in any way; someone will be close at hand. In many areas we have a Resort Manager and representative. If you choose to take advantage of a representative visit, a member of our team will visit you once during your stay, unless you arrive on a day other than the main changeover day for your property. Should you need anything, your representative will be available 7 days a week. In destinations where no representative visit is available, or if you choose not to utilise this service, please check your travel documents where local contact numbers can be found should you need assistance.
Building work
Building work and noise are unavoidable as the demand for new accommodation increases. It is the case that some resort areas featured in this brochure are still being developed and therefore there is a possibility of building work or construction work, which may be carried out by local authorities or private developers. Many of our accommodations are also situated in residential areas and work may begin on a neighbouring property over which we have no control, nor are we given prior notice. However in any event we will always do our best to inform you of the facts in advance but if this is not possible, please accept our apologies.
Car hire
Generally, cars are collected at the airport on arrival and returned at the end of your holiday. The car hire prices quoted are for one week’s rental and generally include unlimited mileage, C.D.W. and all local taxes. Some car rental companies may offer additional insurance cover which is optional and payable locally. You will be required to provide a credit card to cover any petrol supplied and to cover any excess on the car insurance. All car rentals are based on a 24-hour period from the time that you collect your car. Any late return will be charged locally. Please check carefully that your rental period coincides with your requirements and flight times. Please note that a charge may also be incurred for late night collections depending on the car hire company’s office hours. For your own safety and convenience we recommend you book a larger car rather than a smaller car for your holiday to allow for luggage space. All clients intending to drive will need to produce a full Irish driving licence which has been held for at least one year, however certain locations/ car types require a minimum two years. Some car hire companies may also impose a local charge for additional/young drivers (under 25 years old). Child seats can be fitted to the majority of hire cars that we offer and must be requested at the time of booking (please indicate the age of your child at this time), and are payable locally. All car categories are subject to availability. In the event of a specific car type not being provided by the car hire company an alternative vehicle of the same category or higher may be provided.
Children’s safety
As we know, children are naturally curious, especially when on holiday where there are lots of areas and things to be explored. Please ensure that children are not left unsupervised at any time during your holiday and take extra care with balconies and swimming pools etc. Parents are responsible for the actions of their children at all times.
Disabled travellers
James Villa Holidays is not a specialist provider of holidays for the disabled. Many accommodations are not equipped to cater for the needs of disabled guests and may cause problems for wheelchair users. It is therefore most important that our Travel Advisors are informed of your special needs when enquiring about a holiday. By informing us, you help us to ensure that each individual is provided with the most suitable property for your needs.
Early/Late season holidays/Bank Holidays
We would like to advise our customers that certain resorts may have limited facilities available in March, April and October and Bank Holidays. Consequently we recommend car hire during these times.
Exchange rates
All prices include VAT on holidays to EC countries. The following exchange rates have been used for calculating VAT and known costs for prices in this brochure: Euros 1.15, US dollars 1.50.
Flights
From time to time unforeseen circumstances such as bad weather or mechanical failure can cause delays. We would also like to advise our clients that under EC law, flight suppliers are able to change timings, for more details please refer to our booking conditions. Infants under 2 years are able to sit on the adult’s lap for a nominal fee but a seat can be booked at normal rates for children over 2 years. The carriage of excess luggage, golf clubs and other sports equipment, will be charged for at the discretion of the airline.
Ferries & Eurotunnel
Government regulations require us to provide ferry companies with more detailed information about passengers. This includes surname, initial, gender, age (or age category) and details of any infirmity. The type of details required may vary according to the ferry operator. Please be aware that vehicles powered by LPG and dual powered vehicles cannot be accepted for transport on Eurotunnel.
Heated pools
Heated pools are only available when stated in the relevant accommodation description and heating is only in operation during the winter months, ie 1 November until 30 April. Most heated pools are electrically heated and may take up to four days to heat, providing the pool with beneficial warming. The temperature of the pool will aslo depend on the weather conditions, especially if solar heated, however if a pool cover is available, please use as this will assist maintaining the pool temperature at night. Please ensure that care and attention is taken when using this facility. In certain cases a charge will be incurred for pool heating which may be payable locally or on your booking invoice. With regard to our accommodation in Florida, if you require a property with a private pool that can be heated (subject to availability) please inform us at the time of booking.
Highchairs/cots
If you require a cot or highchair please request it at the time of booking in order that we can ensure it is at the property on your arrival. A supplementary charge will be added to your invoice. Cots are provided locally and will differ from those you may use at home, and in some resorts a travel cot will be supplied. Please note that for hygiene reasons they are supplied without cot linen, which you should take with you.
Infinity pools
Please take extra care with children if your pool is described as an ‘infinity’. This style of pool will have an open drop from the pool edge.
Insects/animals
Mosquitoes, ants, cockroaches and other insects are endemic in warmer climates, particularly in the country areas. Ant powders are a good repellent but it also helps to keep crumbs to a minimum. Mosquitoes can be kept at bay by a good repellent, which can be purchased in either the ROI or local chemists and supermarkets. Many of our accommodations are surrounded by gardens and countryside and field mice and other rodents are therefore common, along with local farm animals. Local dogs and cats sometimes roam around unattended and may cause a disturbance. All these types of aggravations, together with late night noise are unfortunately unavoidable. We therefore ask for your patience and understanding should they occur. Please note in accordance with the requirements of the property owners we are unable to allow pets in any of the accommodation featured within our brochure or website.
Kitchens
Kitchens include basic cooking utensils, iron, ironing board, cutlery and crockery. Some accommodations have additional facilities. These will be indicated in the property description where available. Please note cleaning products or materials are not generally provided.
Leisure Resorts
Although every effort is made to ensure the information contained within the various Leisure Resort details is correct, this information has been provided by the specific resorts and therefore James Villa Holidays cannot take responsibility for its accuracy. All the facilities listed are provided by the resort, and the management of the resort is responsible for the quality and provision of facilities, services and staff. Unfortunately, some facilities may not be available at certain times of year, or at times when maintenance work is required or events are being held. In addition, local charges apply for some of the Leisure Resort facilities.
Lost property
Please ensure all personal possessions are packed when departing your accommodation. Whilst we will endeavour to assist when items are left, unfortunately we are unable to guarantee the return of any items which have been left unattended and will not be liable for any items lost or damaged in transit. Postage, packaging and handling fees will be applied for the return of lost property.
Maid service
Maid service will vary at each individual property and can consist of preparation only with linen and towels on arrival, to five days per week with daily towel change and weekly linen change. If your property has a barbecue, please ensure you leave it in a clean condition, as no maid service is included in the upkeep of this facility. Please note that beach/pool towels are not supplied and these should be taken with you. We kindly ask all guests not to use the towels supplied at the property for the beach or around the pool.
Occupying/vacating your property
The majority of our accommodations can be occupied from 4pm onwards. In order that our properties are adequately prepared for new arrivals, we must ask you to vacate the property by 10am on the day of your departure. When making your travel arrangements, please take the occupation and vacation times into consideration. Our Travel Advisers will be able to advise you of suitable flight timings in order to avoid unneccesary hours either waiting to enter your property or after leaving your accommodation. We highly recommend that those visitors arriving at night take a torch. If a transfer has been arranged through James Villas, you will be transferred to your accommodation from the airport upon arrival. Arrivals prior to this time must wait until 4pm to gain entry. On your return, you will be collected at 10am from the accommodation and transferred to the airport at this time, regardless of your return flight time.
Passports and visas
It is your responsibility to ensure you have a valid passport and visa (if applicable). The information given here is a guide only for Irish citizens whose passports were issued within Ireland. Clients should check with the passport office if in any doubt. Anyone who is not an Irish citizen should consult the embassy of the country of destination and the Home Office immigration department to check whether they require any special documentation for the countries they are visiting or for return to Ireland. Passport reminder: only full ten-year passports with a recommended six months validity on your return travel date are valid for travel overseas and children now require their own passports (usually issued for 5 years). If you need to obtain a new passport, this will normally take two weeks by post. Should you require further information please contact the passport office on 00353 1 671 1633 (Dublin) or 00353 21 494 4700 (Cork) or visit their website at www.dfa.ie.
Irish passport holders travelling to the USA are required to have either individual machine-readable passports or biometric passports. The key feature of a machine-readable passport is the machine readable strip (marked by chevrons >>>>>) at the bottom of the details page, which is either on the inside back cover or is the last page. If your passport is not machine readable you will need to obtain a visa before travelling, or apply for a new passport. Passports issued on or after October 26 2006, must also include an integrated circuit chip capable of storing the biographic information from the data page, a digitized photograph and other biometric information. Families will be required to obtain individual passports for each traveller including all children.
Visa Waiver Programme (VWP). If you have a machine readable or Biometric passport you should be able to qualify for travel (of up to 90 days) without a visa, under the Visa Waiver Programme (VWP). That is, provided no one in your party has ever been arrested (even if not convicted), or if suffering from a serious communicable disease (Please contact the US Embassy for details of all restrictions).
Electronic System for Travel Authorisation (ESTA)-US Customs & Border Control have introduced an Electronic System for Travel Authorisation. The system is web based only and requires all passengers (including infants) travelling to the USA to apply for ‘authority to travel’ a minimum of 72 hours prior to travel. Effective from 12 January 2009, ESTA is compulsory. You may be denied boarding or refused entry to the US if you have not registered and obtained authorisation using ESTA. To apply for this new travel authorisation, please visit www.cbp.gov. It is very important that you complete your ESTA application using the exact address as displayed on your final travel documentation. We recommend that you carry your ESTA approval with you when you travel. For additional information on travel to the US visit the US Embassy website.
Advanced Passenger Information System (APIS). Please be aware that Airlines will also require the following information prior to travel: the name on your passport, your date of birth and passport number. Failure to provide us with this information could result in you being charged at the airport. This is in addition to the application you must make as part of the Visa Waiver Programme (VWP) for authorisation to travel under ESTA (the Electronic System for Travel Authorisation). It is important the information submitted to the airlines as part of APIS is the same as the information you have submitted under ESTA as any differences may delay or prevent your entry to the USA. For full advice on travel to the US and visa entry requirements please visit the US embassy website http://dublin.usembassy.gov or telephone 01 668 8777. Please note this information is for Irish passport holders only, you should contact the US embassy if you hold any other type of passport.
Personal health and safety
If you or any member of your party is an expectant mother or suffers from any pre-existing medical condition, you must check with your doctor about the advisability of travelling abroad and inform James Villa Holidays prior to booking. We reserve the right to refuse a booking in these circumstances. We take the safety of our customers very seriously, unfortunately crimes against people and property are a fact of life throughout the world and you have the same responsibility for your personal safety as you do at home. We therefore advise all clients to be extra vigilant and ensure that great care is taken of your property and personal safety. You must ensure all the windows, shutters and doors are locked at night and where available, set the security device, in addition to when you are away from the property. In the event that you should lose any items of value whilst on holiday through theft or otherwise, you must report the facts immediately to the local police or other competent authority and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim through your holiday insurance.
Pools, garden and general maintenance
All our properties are maintained by the staff who have access. Gardens have to be maintained on a regular basis and it is simply not possible for this to be carried out on ‘change-over’ days. With regard to pool maintenance, pools are normally checked and cleaned twice a week and this is normally carried out very early in the morning to avoid disruption to our clients. However, neither pool nor garden personnel have fixed hours, so it is not possible for us to advise you of the exact date or time of their visit. We ask for your cooperation when our staff visit, as it is imperative to keep the properties well maintained for our clients’ enjoyment throughout the year. It is also not uncommon for the maintenance staff/maid/owner to live within a property’s boundary.
Printing errors
Whilst we have endeavoured to give accurate descriptions and prices, errors can occur and prices may alter due to circumstances beyond our control.
Satellite navigation systems
Although Satellite Navigation Systems are useful in locating places of interest during your holiday, please use the directions provided in your travel information pack when travelling to your specific villa, to avoid any difficulties.
Safety deposit boxes
Please note that safes are not provided in all properties and should you require a property with this facility please ask our Travel Advisors at the time of booking.
Satellite TV/video/DVD/games consoles
If the written description for a property indicates satellite television you can expect to receive at least one free to air English language channel. Subscription channels are not available unless stated in the property description. A number of our accommodation are equipped with standard television which will only receive local foreign language channels. If a villa is equipped with a DVD, video or games consoles, you will need to provide your own DVD’s/ games.
Sustainable tourism
More and more people are travelling abroad every year. This brings many positive benefits to everyone involved, but there is also growing concern about the negative impacts on the environment and culture of holiday destinations. We recognise the vital role the holiday industry has to play in sustaining and improving the environment, for many generations to come. Our brochures are made from paper which has chain of custody certification, and ensures all wood is from sustainable managed forestation. The paper used for the text pages of the brochure has also been awarded the EU Flower licence, which distinguishes products that meet high standards of performance for both production and environmental quality.
Telephones
Unless otherwise stated, telephones are not provided in our properties. Therefore we recommend that, if possible, clients take mobile phones in case of an emergency.
Telephone calls
Calls may be recorded for training and quality control purposes.
Transfers
Please note, transfers are not included in the cost of our holidays. However certain destinations can provide this service at an additional cost. You will be transferred to your accommodation from the airport upon arrival. The accommodation occupation time is strictly 4pm. Arrivals prior to this time must wait until 4pm to gain entry. Accommodation must be vacated at 10am on the day of departure. If a transfer has been arranged you will be collected at 10am from the accommodation and transferred to the airport at this time, regardless of your return flight time. Transfers are usually either by taxi or minibus. In some of our Greek destinations it is necessary to transfer to and from the airport by hydrofoil, private boat transfer or ferry. A waiting time can be expected due to the schedules of ferries, private boat transfers and hydrofoils. These timings are often not finalised until the season has started and then can be subject to change or delay for a variety of reasons, including the arrival of incoming flights, port delays and stops en-route. Transfers are available from Malta to Gozo by ferry, together with a taxi transfer from Malta airport to the ferry terminal, followed by a taxi transfer to your accommodation. If you hire a car on Gozo this will be delivered to your accommodation at the first opportunity, please note it is not always possible for this to be on your arrival day. In certain circumstances, including passenger numbers and weather conditions we may have to substitute the method of transfer.
Travel documentation
On making a reservation with us, a confirmation invoice will be sent out within seven days and your full travel documentation, which includes flight tickets and accommodation information, will be sent approximately ten days prior to your departure.
Website/brochure
We make every effort to ensure that the information and photography contained on our website is accurate. However, many individuals are responsible for the provision of your holiday arrangements and they may alter or temporarily withdraw some of the advertised facilities or services without prior notice to us. Unfortunately errors can occur and prices may alter, however we will always endeavour to advise you of any changes at the earliest opportunity. The distances to amenities and pool measurements we have provided are approximate whilst floor plans are displayed as a guide and are not to scale.
Accommodation
The vast majority of our properties are privately owned and are furnished to the owner’s taste, so the standards and styles of property will inevitably differ. We endeavour to give an accurate description of each property with interior and exterior photographs. Please note that in some properties it is not always possible for the furnishings within the lounge/dining area to accommodate all occupants at any one time. The properties featured operate to their own country’s standards. However, the safety standards and regulations overseas may not be of the same level that we enjoy in the UK and ROI.
Accommodation service
Water, electricity and gas consumption are included within the properties rental cost, excluding our properties in Ireland and certain properties in France and Italy, where the electricity is payable locally. Unfortunately it is the case that many resorts covered on our website can suffer from water or electricity shortages and supplies can be cut off without notice for varying periods of time. In addition you may find that the electricity may trip if too many appliances are used at the same time. We ask for your patience and co-operation in such instances, as you will appreciate these situations are out of our control.
Air conditioning/heating
When accommodation is equipped with air conditioning, this will be detailed accordingly. A charge will be payable locally when stated. Please note that the majority of our properties are not equipped with any form of heating facilities, however where available, there may be a charge locally to use this facility.
Aircraft noise
Please note that in certain resorts, in particular those closest to the airport, it is not uncommon to experience aircraft noise. This may be more noticeable during peak season due to the increase of flights.
Airport taxes and visas
Turkey: The Turkish Government is levying a €15 per person visa charge for those traveling on an Irish passport, payable on arrival in Turkey. Cheques, cards, coins are not accepted and no change is given. All other nationalities should enquire direct to the Turkish Embassy at 11 Clyde Road, Bausbridge, Dublin 4 or Tel: 01-6685240. Egypt: All visitors must purchase a visa for approximately €15 on entry into Egypt. If you are not an Irish citizen you should contact your Embassy for information and advice on the passport and visa requirements of the countries you propose to visit. Croatia: A Government “Tourist Tax” is applicable for adults and children aged over 12. This tax for adults is €1 per day and children aged 12-18 €0.50 per day. This tax will be collected by our local agent during your stay. (Amount is correct at time of going to print).
Assistance in resort
You have chosen a private villa holiday and we intend to respect your privacy. Rest assured, you will not be herded into coaches or asked to attend welcome meetings whilst you are on holiday. However, should you require assistance in any way; someone will be close at hand. In many areas we have a Resort Manager and representative. If you choose to take advantage of a representative visit, a member of our team will visit you once during your stay, unless you arrive on a day other than the main changeover day for your property. Should you need anything, your representative will be available 7 days a week. In destinations where no representative visit is available, or if you choose not to utilise this service, please check your travel documents where local contact numbers can be found should you need assistance.
Building work
Building work and noise are unavoidable as the demand for new accommodation increases. It is the case that some resort areas featured in this brochure are still being developed and therefore there is a possibility of building work or construction work, which may be carried out by local authorities or private developers. Many of our accommodations are also situated in residential areas and work may begin on a neighbouring property over which we have no control, nor are we given prior notice. However in any event we will always do our best to inform you of the facts in advance but if this is not possible, please accept our apologies.
Car hire
Generally, cars are collected at the airport on arrival and returned at the end of your holiday. The car hire prices quoted are for one week’s rental and generally include unlimited mileage, C.D.W. and all local taxes. Some car rental companies may offer additional insurance cover which is optional and payable locally. You will be required to provide a credit card to cover any petrol supplied and to cover any excess on the car insurance. All car rentals are based on a 24-hour period from the time that you collect your car. Any late return will be charged locally. Please check carefully that your rental period coincides with your requirements and flight times. Please note that a charge may also be incurred for late night collections depending on the car hire company’s office hours. For your own safety and convenience we recommend you book a larger car rather than a smaller car for your holiday to allow for luggage space. All clients intending to drive will need to produce a full Irish driving licence which has been held for at least one year, however certain locations/ car types require a minimum two years. Some car hire companies may also impose a local charge for additional/young drivers (under 25 years old). Child seats can be fitted to the majority of hire cars that we offer and must be requested at the time of booking (please indicate the age of your child at this time), and are payable locally. All car categories are subject to availability. In the event of a specific car type not being provided by the car hire company an alternative vehicle of the same category or higher may be provided.
Children’s safety
As we know, children are naturally curious, especially when on holiday where there are lots of areas and things to be explored. Please ensure that children are not left unsupervised at any time during your holiday and take extra care with balconies and swimming pools etc. Parents are responsible for the actions of their children at all times.
Disabled travellers
James Villa Holidays is not a specialist provider of holidays for the disabled. Many accommodations are not equipped to cater for the needs of disabled guests and may cause problems for wheelchair users. It is therefore most important that our Travel Advisors are informed of your special needs when enquiring about a holiday. By informing us, you help us to ensure that each individual is provided with the most suitable property for your needs.
Early/Late season holidays/Bank Holidays
We would like to advise our customers that certain resorts may have limited facilities available in March, April and October and Bank Holidays. Consequently we recommend car hire during these times.
Exchange rates
All prices include VAT on holidays to EC countries. The following exchange rates have been used for calculating VAT and known costs for prices in this brochure: Euros 1.15, US dollars 1.50.
Flights
From time to time unforeseen circumstances such as bad weather or mechanical failure can cause delays. We would also like to advise our clients that under EC law, flight suppliers are able to change timings, for more details please refer to our booking conditions. Infants under 2 years are able to sit on the adult’s lap for a nominal fee but a seat can be booked at normal rates for children over 2 years. The carriage of excess luggage, golf clubs and other sports equipment, will be charged for at the discretion of the airline.
Ferries & Eurotunnel
Government regulations require us to provide ferry companies with more detailed information about passengers. This includes surname, initial, gender, age (or age category) and details of any infirmity. The type of details required may vary according to the ferry operator. Please be aware that vehicles powered by LPG and dual powered vehicles cannot be accepted for transport on Eurotunnel.
Heated pools
Heated pools are only available when stated in the relevant accommodation description and heating is only in operation during the winter months, ie 1 November until 30 April. Most heated pools are electrically heated and may take up to four days to heat, providing the pool with beneficial warming. The temperature of the pool will aslo depend on the weather conditions, especially if solar heated, however if a pool cover is available, please use as this will assist maintaining the pool temperature at night. Please ensure that care and attention is taken when using this facility. In certain cases a charge will be incurred for pool heating which may be payable locally or on your booking invoice. With regard to our accommodation in Florida, if you require a property with a private pool that can be heated (subject to availability) please inform us at the time of booking.
Highchairs/cots
If you require a cot or highchair please request it at the time of booking in order that we can ensure it is at the property on your arrival. A supplementary charge will be added to your invoice. Cots are provided locally and will differ from those you may use at home, and in some resorts a travel cot will be supplied. Please note that for hygiene reasons they are supplied without cot linen, which you should take with you.
Infinity pools
Please take extra care with children if your pool is described as an ‘infinity’. This style of pool will have an open drop from the pool edge.
Insects/animals
Mosquitoes, ants, cockroaches and other insects are endemic in warmer climates, particularly in the country areas. Ant powders are a good repellent but it also helps to keep crumbs to a minimum. Mosquitoes can be kept at bay by a good repellent, which can be purchased in either the ROI or local chemists and supermarkets. Many of our accommodations are surrounded by gardens and countryside and field mice and other rodents are therefore common, along with local farm animals. Local dogs and cats sometimes roam around unattended and may cause a disturbance. All these types of aggravations, together with late night noise are unfortunately unavoidable. We therefore ask for your patience and understanding should they occur. Please note in accordance with the requirements of the property owners we are unable to allow pets in any of the accommodation featured within our brochure or website.
Kitchens
Kitchens include basic cooking utensils, iron, ironing board, cutlery and crockery. Some accommodations have additional facilities. These will be indicated in the property description where available. Please note cleaning products or materials are not generally provided.
Leisure Resorts
Although every effort is made to ensure the information contained within the various Leisure Resort details is correct, this information has been provided by the specific resorts and therefore James Villa Holidays cannot take responsibility for its accuracy. All the facilities listed are provided by the resort, and the management of the resort is responsible for the quality and provision of facilities, services and staff. Unfortunately, some facilities may not be available at certain times of year, or at times when maintenance work is required or events are being held. In addition, local charges apply for some of the Leisure Resort facilities.
Lost property
Please ensure all personal possessions are packed when departing your accommodation. Whilst we will endeavour to assist when items are left, unfortunately we are unable to guarantee the return of any items which have been left unattended and will not be liable for any items lost or damaged in transit. Postage, packaging and handling fees will be applied for the return of lost property.
Maid service
Maid service will vary at each individual property and can consist of preparation only with linen and towels on arrival, to five days per week with daily towel change and weekly linen change. If your property has a barbecue, please ensure you leave it in a clean condition, as no maid service is included in the upkeep of this facility. Please note that beach/pool towels are not supplied and these should be taken with you. We kindly ask all guests not to use the towels supplied at the property for the beach or around the pool.
Occupying/vacating your property
The majority of our accommodations can be occupied from 4pm onwards. In order that our properties are adequately prepared for new arrivals, we must ask you to vacate the property by 10am on the day of your departure. When making your travel arrangements, please take the occupation and vacation times into consideration. Our Travel Advisers will be able to advise you of suitable flight timings in order to avoid unneccesary hours either waiting to enter your property or after leaving your accommodation. We highly recommend that those visitors arriving at night take a torch. If a transfer has been arranged through James Villas, you will be transferred to your accommodation from the airport upon arrival. Arrivals prior to this time must wait until 4pm to gain entry. On your return, you will be collected at 10am from the accommodation and transferred to the airport at this time, regardless of your return flight time.
Passports and visas
It is your responsibility to ensure you have a valid passport and visa (if applicable). The information given here is a guide only for Irish citizens whose passports were issued within Ireland. Clients should check with the passport office if in any doubt. Anyone who is not an Irish citizen should consult the embassy of the country of destination and the Home Office immigration department to check whether they require any special documentation for the countries they are visiting or for return to Ireland. Passport reminder: only full ten-year passports with a recommended six months validity on your return travel date are valid for travel overseas and children now require their own passports (usually issued for 5 years). If you need to obtain a new passport, this will normally take two weeks by post. Should you require further information please contact the passport office on 00353 1 671 1633 (Dublin) or 00353 21 494 4700 (Cork) or visit their website at www.dfa.ie.
Irish passport holders travelling to the USA are required to have either individual machine-readable passports or biometric passports. The key feature of a machine-readable passport is the machine readable strip (marked by chevrons >>>>>) at the bottom of the details page, which is either on the inside back cover or is the last page. If your passport is not machine readable you will need to obtain a visa before travelling, or apply for a new passport. Passports issued on or after October 26 2006, must also include an integrated circuit chip capable of storing the biographic information from the data page, a digitized photograph and other biometric information. Families will be required to obtain individual passports for each traveller including all children.
Visa Waiver Programme (VWP). If you have a machine readable or Biometric passport you should be able to qualify for travel (of up to 90 days) without a visa, under the Visa Waiver Programme (VWP). That is, provided no one in your party has ever been arrested (even if not convicted), or if suffering from a serious communicable disease (Please contact the US Embassy for details of all restrictions).
Electronic System for Travel Authorisation (ESTA)-US Customs & Border Control have introduced an Electronic System for Travel Authorisation. The system is web based only and requires all passengers (including infants) travelling to the USA to apply for ‘authority to travel’ a minimum of 72 hours prior to travel. Effective from 12 January 2009, ESTA is compulsory. You may be denied boarding or refused entry to the US if you have not registered and obtained authorisation using ESTA. To apply for this new travel authorisation, please visit www.cbp.gov. It is very important that you complete your ESTA application using the exact address as displayed on your final travel documentation. We recommend that you carry your ESTA approval with you when you travel. For additional information on travel to the US visit the US Embassy website.
Advanced Passenger Information System (APIS). Please be aware that Airlines will also require the following information prior to travel: the name on your passport, your date of birth and passport number. Failure to provide us with this information could result in you being charged at the airport. This is in addition to the application you must make as part of the Visa Waiver Programme (VWP) for authorisation to travel under ESTA (the Electronic System for Travel Authorisation). It is important the information submitted to the airlines as part of APIS is the same as the information you have submitted under ESTA as any differences may delay or prevent your entry to the USA. For full advice on travel to the US and visa entry requirements please visit the US embassy website http://dublin.usembassy.gov or telephone 01 668 8777. Please note this information is for Irish passport holders only, you should contact the US embassy if you hold any other type of passport.
Personal health and safety
If you or any member of your party is an expectant mother or suffers from any pre-existing medical condition, you must check with your doctor about the advisability of travelling abroad and inform James Villa Holidays prior to booking. We reserve the right to refuse a booking in these circumstances. We take the safety of our customers very seriously, unfortunately crimes against people and property are a fact of life throughout the world and you have the same responsibility for your personal safety as you do at home. We therefore advise all clients to be extra vigilant and ensure that great care is taken of your property and personal safety. You must ensure all the windows, shutters and doors are locked at night and where available, set the security device, in addition to when you are away from the property. In the event that you should lose any items of value whilst on holiday through theft or otherwise, you must report the facts immediately to the local police or other competent authority and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim through your holiday insurance.
Pools, garden and general maintenance
All our properties are maintained by the staff who have access. Gardens have to be maintained on a regular basis and it is simply not possible for this to be carried out on ‘change-over’ days. With regard to pool maintenance, pools are normally checked and cleaned twice a week and this is normally carried out very early in the morning to avoid disruption to our clients. However, neither pool nor garden personnel have fixed hours, so it is not possible for us to advise you of the exact date or time of their visit. We ask for your cooperation when our staff visit, as it is imperative to keep the properties well maintained for our clients’ enjoyment throughout the year. It is also not uncommon for the maintenance staff/maid/owner to live within a property’s boundary.
Printing errors
Whilst we have endeavoured to give accurate descriptions and prices, errors can occur and prices may alter due to circumstances beyond our control.
Satellite navigation systems
Although Satellite Navigation Systems are useful in locating places of interest during your holiday, please use the directions provided in your travel information pack when travelling to your specific villa, to avoid any difficulties.
Safety deposit boxes
Please note that safes are not provided in all properties and should you require a property with this facility please ask our Travel Advisors at the time of booking.
Satellite TV/video/DVD/games consoles
If the written description for a property indicates satellite television you can expect to receive at least one free to air English language channel. Subscription channels are not available unless stated in the property description. A number of our accommodation are equipped with standard television which will only receive local foreign language channels. If a villa is equipped with a DVD, video or games consoles, you will need to provide your own DVD’s/ games.
Sustainable tourism
More and more people are travelling abroad every year. This brings many positive benefits to everyone involved, but there is also growing concern about the negative impacts on the environment and culture of holiday destinations. We recognise the vital role the holiday industry has to play in sustaining and improving the environment, for many generations to come. Our brochures are made from paper which has chain of custody certification, and ensures all wood is from sustainable managed forestation. The paper used for the text pages of the brochure has also been awarded the EU Flower licence, which distinguishes products that meet high standards of performance for both production and environmental quality.
Telephones
Unless otherwise stated, telephones are not provided in our properties. Therefore we recommend that, if possible, clients take mobile phones in case of an emergency.
Telephone calls
Calls may be recorded for training and quality control purposes.
Transfers
Please note, transfers are not included in the cost of our holidays. However certain destinations can provide this service at an additional cost. You will be transferred to your accommodation from the airport upon arrival. The accommodation occupation time is strictly 4pm. Arrivals prior to this time must wait until 4pm to gain entry. Accommodation must be vacated at 10am on the day of departure. If a transfer has been arranged you will be collected at 10am from the accommodation and transferred to the airport at this time, regardless of your return flight time. Transfers are usually either by taxi or minibus. In some of our Greek destinations it is necessary to transfer to and from the airport by hydrofoil, private boat transfer or ferry. A waiting time can be expected due to the schedules of ferries, private boat transfers and hydrofoils. These timings are often not finalised until the season has started and then can be subject to change or delay for a variety of reasons, including the arrival of incoming flights, port delays and stops en-route. Transfers are available from Malta to Gozo by ferry, together with a taxi transfer from Malta airport to the ferry terminal, followed by a taxi transfer to your accommodation. If you hire a car on Gozo this will be delivered to your accommodation at the first opportunity, please note it is not always possible for this to be on your arrival day. In certain circumstances, including passenger numbers and weather conditions we may have to substitute the method of transfer.
Travel documentation
On making a reservation with us, a confirmation invoice will be sent out within seven days and your full travel documentation, which includes flight tickets and accommodation information, will be sent approximately ten days prior to your departure.
Website/brochure
We make every effort to ensure that the information and photography contained on our website is accurate. However, many individuals are responsible for the provision of your holiday arrangements and they may alter or temporarily withdraw some of the advertised facilities or services without prior notice to us. Unfortunately errors can occur and prices may alter, however we will always endeavour to advise you of any changes at the earliest opportunity. The distances to amenities and pool measurements we have provided are approximate whilst floor plans are displayed as a guide and are not to scale.