Did you know that many of our destinations have resort teams available to give advice and assistance to you whilst you are away on your holiday? In most locations our representatives will visit you at your villa and help to answer any queries you may have. The following reviews are written by our customers about our resort team within Tenerife.
"We chose not to have a visit, but we had two very minor problems while we where there, on both occasions someone was sent out and sorted out the problems (on both occasions they apologized to us, even though it wasn't their fault), we couldn'tb be happier with the whole package from bookingthe holiday to leaving the villa, exellent service, THANK YOU"
"Our rep was very helpful, especially on the last day where she took time out to arrange for us to stay in the villa after the check out time due to having a late flight home, this was extremley helpful to us."
"Excellent the villa owner was very friendly and nothing was too much trouble we had a problem wiith a late departure and he let us stay late if this hadn't been possible he even offered to look after our luggage and even transfer it to the airport for us. This is the sort of service you rarely find a gret big thanks to him and his wife."
"our Representative was extremely helpful as she we got a little lost when we arrived and she was helpful on the phone and she also came round to the villa and told us where the supermarket/restaurants were etc.."
"We only had contact because I forgot to inform Villa Holidays that my daughters family came over after booking a flight the previous week to us travelling. The extra people were included by the rep with no fuss or drama."
"We had a query on the television reception in the evening and the rep was very prompt and took ownership of the issue until it was resolved. They definitely went the extra mile for us for which we were extremely grateful."
"our Representative was very helpful, she found out the times of English speaking Mass at the Catholic Churches in the area for us. She told us of nice beaches and the best places to park and also gave us advice of places to take our little boy if we wanted a change from the beach or the pool. Her advice to get to Teide before 10am was very good and meant we weren't stuck in long queues for the cable car."
"Slightly disappointed that the rep was on holiday, given that this was July and the peak season. However, the blue folder was useful and the resort staff gave us all the help we required with any advice on day-trips, beaches good for children etc."
"our Representative offered to take us to the local hypermarket - an offer which we chose not to take up, but the fact that she made a genuine offer was very much appreciated, and made us feel "special""
"our Representative provided us with excellent choices of resturants which really made the holiday. She was also informative and helpful, keeping us advised of poor weather/driving conditions even when we hadn't asked. That is the difference between booking through James Villas or going direct."
"We only saw our Rep on the first day. She was very pleasant and helpful. We bought a twin parks ticket for Siam Park and Loro Parque. She provided a very informative welcome folder in the villa. We didn't need to see her any more than we did but her telephone number was available and also that of the villa managers."
"our Representative for the Holiday left a note. We were out earlier most mornings, and missed her visit. At all times we felt comfortable as we had no less then 5 phone numbers (2 for the rep and 3 for the owner) to contact should we need anything."
"Although we only met your Representative the once, she was very pleasant,very knowledgable about the area and made us feel very welcome. We would also like to congratulate the property management people for their warm welcome on our arrival late at night and also their guidance and advice."